1. Information we collect

We may collect information directly from you when you use our website or communicate with us. This can include your name, email address, phone number, appointment request details, and any information you choose to include in a message. If you subscribe to our newsletter, we use the email address you provide and may keep a record of your subscription preferences.

When you browse the website, our website systems may receive technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit.

Please avoid sending medical records, prescriptions, clinical photographs, payment card details, or detailed medical histories through public website forms, ordinary email, or WhatsApp. Call the clinic for guidance on how to share sensitive information.

2. How we use your information

We use personal information as applicable to:

• Respond to enquiries and process appointment requests.
• Contact you about scheduling, confirmations, or changes to your visit.
• Send newsletters or promotional updates when you have opted in.
• Operate and protect the website, diagnose technical issues, and prevent misuse.
• Maintain records and meet applicable legal and regulatory obligations.

Providing information through the website is generally voluntary. If you leave out a required contact or scheduling field, we may be unable to respond or arrange your appointment. If you choose not to subscribe to marketing emails, you can still request an appointment and receive communications about your visit.

3. Who may receive your information

Relevant BrivaDERM staff may access information to respond to your request or carry out their duties. We may also share information as needed with providers that support our website, hosting, forms, scheduling, email, or IT systems. We may disclose information to regulators, courts, or other authorities when required or permitted by applicable law.

4. Patient portal, online store, and messaging services

Our website links to a CureMD patient portal and a Kyte-hosted online store. These platforms may collect information when you use them. Review the privacy information displayed on the relevant platform for details about how it handles your information. If you contact us through WhatsApp, that service also handles information under its own privacy terms.

Where a service provider processes personal information outside the British Virgin Islands on our behalf, we handle the transfer in accordance with applicable data protection requirements.

5. Cookies and website technologies

Our website may use cookies and similar technologies to support website functions, remember preferences, or help us understand how visitors use the site. You can manage cookies through your browser settings and through any cookie controls available on the website. Blocking some cookies may affect website features.

6. Retention and security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including handling requests, maintaining relevant records, and meeting applicable legal obligations. We take reasonable steps to protect personal information from unauthorised access, disclosure, loss, or misuse.

7. Your rights and choices

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information. You may also withdraw consent where we rely on it, subject to applicable requirements. To stop receiving marketing emails, use the unsubscribe link in the email or contact us directly. We may ask for information to verify your identity before responding to a privacy request.

You may raise a concern with us using the contact details below. You may also contact the Information Commissioner of the British Virgin Islands about a data protection concern.

8. Updates to this policy

We may update this policy to reflect changes to the website, our practices, or applicable requirements. We will publish the revised policy on this page with its effective date.

9. Contact us

BrivaDERM Dermatology Suite and MediSpa

Unit 13, Road Reef Plaza
Road Town, Tortola, British Virgin Islands VG1110

Phone +1 (284) 495-7546

Email info@brivaderm.com